Tenants’ Frequently Asked Questions
Here are some quick answers to questions we often get asked, but feel free to call us with any others…..
How do I arrange a viewing of a property being advertised?
Please feel free to call the office on 01280 702867 to speak to a member of our staff who will be able to discuss the property, your requirements and a mutually agreeable time to meet at the property. If the property already has a tenant in residence then we will need to make sure that the viewing is convenient to them as well as you. Alternatively you can email us at firstname.lastname@example.org
Can I apply to take a property without seeing it?
No. The viewing is not only an opportunity for you to view the property, but it also an opportunity to for us to meet you. Invariably our Landlord clients will want to know a little more about you, your reasons for the move, your family make up and the reason for your move etc. Its not an interview but its a start of a business relationship! Equally, this gives you the opportunity to ask questions about the property.
Following my viewing I’d like to take the property. What do I do now?
Good news – we hope you will be very happy in your new home! Please follow this link to find out the referencing process and relevant fees. If you have any questions whatsoever please feel to contact us.
What happens if someone else wants to take the property too – is it dealt with on a ‘first come, first served’ basis?
In the event that more than one set of applicants want to take the property we must revert to the decision of the Landlord. We will present each party’s circumstances for them to make the decision.
What happens if I have have bad credit or don’t earn enough money to pass the credit and affordability checks? Do you accept Guarantors?
Bad credit and/or outstanding CCJ’s (County Court Judgements) will fail your application. However, in certain circumstances the Landlord might consider the application with the addition of a Guarantor, but they are not obliged to do so. It is extremely important that you disclose any knowledge of an issue that might affect your application before you apply as you will not be refunded any application fees in the event that the application fails.
What needs to be paid before I move in?
Please follow this link to find out the referencing process and relevant fees. If you have any questions whatsoever please feel to contact us.
What happens on move-in day?
Having already paid your initial account by bank transfer an appointment will be made for you meet in our offices to sign the tenancy agreements. All tenants must attend so the the agreement signatures can be witnessed. Following this appointment you will meet the inventory clerk at the property to check through the inventory and schedule of condition report with you.
Something is wrong with the property – what do I do?
If there is fire or gas escape please exit the property immediately and notify the relevant emergency services.
For maintenance issues please call our property management department on 01280 704808 or click here to email us. We will endeavour to rectify the property without delay but there are rare occasions where contractors are busy at other jobs, or parts need to be ordered.
I’d like to decorate, is that ok?
You will need to write to us so that your request can be passed to the landlord for their approval. Redecorating and other changes to the property are not allowed without the specific consent of the landlord.
Can I have a pet?
On some occasions pets will be allowed in the property. If you intend to occupy the property with a pet from the start of your tenancy you must inform us at the outset. A larger deposit will be required. If you wish to introduce a pet into the property during your tenancy then specific written consent must be sought from your landlord. In addition a pet deposit will need to be paid and added to your protected deposit. Any damage caused by a pet in a property will need to be rectified by you. Also, the professional cleaning and sanitation of all carpets and soft furnishings will need to be completed at the end of the tenancy, at your cost.
I have to leave the property due to a job change. Can I leave my tenancy early?
You are contractually obligated to fulfil the full term of your tenancy. However, there are occasions where a new tenant can be found for the property. In such cases you would be responsible for the remarking costs the Landlord incurred by the Landlord and these will need to be paid in advance of a new tenant being found. Please contact our Property Management Department to discuss the situation further.
What happens at the end of my tenancy?
In advance of your tenancy ending you will be contacted to arrange an appointment for the independent inventory clerk to carry out the final inventory check. At this time the property must be fully ready for handover as the keys will be collected. The final report will be sent to Davies & Partners without unreasonable delay so that the deposit can be processed.
What is Legionella
Tenant’s Guide to Legionella
for more information on Legionella and how to minimise the risk of Legionnaires’ Disease in the home.